FAQ

Q: Can I cancel or change my order after placing it?
A: We begin processing orders quickly to ensure timely delivery to your home. If you need to make adjustments or cancel, please email us within 12 hours of placing your order. Once an order has been dispatched, we are unable to modify it.

Q: Where do your items ship from?
A: To guarantee fast and secure transit, all Brasslism orders are dispatched directly from our trusted U.S.-based fulfillment facilities.

Q: How long will it take to receive my order?
A: Please allow 1–2 business days for order processing. Standard delivery within the United States typically takes 3–7 business days.
(Please note that transit times may vary slightly during peak holiday seasons.)

Q: What is your return policy?
A: We want you to love your lighting. We offer a 14-day hassle-free return window from the date of delivery. To ensure safe transit, items must be unused, uninstalled, and returned in their original packaging.

Q: What if my item arrives damaged or defective?
A: Due to the delicate nature of our materials, please inspect your piece upon arrival. If there is any damage, please contact us within 48 hours of delivery with photos of the item and packaging. We will promptly arrange a replacement or refund at no extra cost to you.

Q: Are Brasslism lamps safe for U.S. homes?
A: Yes. All Brasslism lighting fixtures are designed for standard 110–120V U.S. outlets and fully meet comprehensive U.S. safety standards.

Q: Are your lamps UL certified?
A: Absolutely. Every Brasslism lamp is strictly UL certified to ensure maximum safety and reliable performance in your living space.

Q: Do the lamps include light bulbs?
A: It depends on the specific design. Some of our exclusive models feature built-in or complimentary bulbs, while others do not. Please refer to the "Product Details" section on individual item pages for exact specifications.

Q: Are Brasslism lamps dimmable?
A: Many of our designs feature touch-control or inline stepless dimming to help you set the perfect mood. Please check the specific product page to see if your chosen lamp includes a dimming function.